Effective Date: September 12th, 2024
Contact: [email protected]
Services: Currently includes residential and commercial cleaning. Additional services (e.g., HVAC, roofing) will be added phased and governed by supplemental agreements.
Utilities: Water, electricity, trash/recycling bins, and other resources required for service execution.
Current Services:
Residential/commercial cleaning (e.g., vacuuming, mopping, dusting, window cleaning).
Future Services (e.g., HVAC, plumbing, roofing) will require separate agreements.
Hazardous Materials: Clients must disclose mold, chemicals, or biohazards (e.g., animal waste) before service. We do not handle mold remediation or hazardous cleanup at this time.
Deposits: A 30% deposit is required for commercial projects over $1,000 (industry standard for cleaning).
Payment: Full payment due at booking via our website. No on-site payments.
Recurring Services (e.g., weekly cleaning):
Monthly auto-renewal; cancel 7 days before the next cycle.
Price changes communicated 30 days in advance.
Access: Provide safe access to the property and Utilities.
Safety: Secure pets, disable alarms or any harmful security measures, and disclose fragile/hazardous items.
Permits: Client is responsible for permits if required for future services (e.g., electrical work).
Cancellation Fees:
24+ hours notice: No fee.
Less than 24 hours: 50% of service cost.
Refunds: Refunds will be issued for missed appointments or damage caused by our negligence. No refunds for subjective dissatisfaction. Cancellation policy also applies here, for example, you may recieve a refund by requesting via our email: [email protected], however, you will not recieve a refund the day (24 hours) of service
Disclaimer:
“Gleamsure LLC is not currently insured. Clients agree to hold us harmless for damages unrelated to our direct negligence (e.g., pre-existing wear and tear).”
Future Coverage: Insurance terms for future services (e.g., roofing) will be added as phased.
Authorization: Client grants access to Utilities (e.g., water for floor cleaning, trashcan use, Wifi to record for security reasons).
Costs: Client bears Utility costs (e.g., electricity for equipment).
Included: We will handle Basic cleanup (e.g., trash from cleaning).
Excluded: We will not handle Hazardous waste (e.g., paint, chemicals) unless specified in a future service agreement.
Photos/Videos: We may use images of your property for marketing unless you email [email protected].
Governing Law: Erie County, New York.
Small Claims: Disputes under $5,000 filed in Erie County Small Claims Court.
Mediation: Required before litigation.
Unpaid balances over $1,000 may result in a lien on the property.
Clients agree not to hire our employees/subcontractors directly for 2 years.
Phased Additions: Terms for new services (e.g., HVAC, roofing) will be added via website updates or supplemental contracts.
No verbal agreements. Amendments require written consent.