Terms of Service

Gleamsure LLC – Terms and Conditions

Effective Date: September 12th, 2024
Contact: [email protected]

Services: Currently includes residential and commercial cleaning. Additional services (e.g., HVAC, roofing) will be phased in and governed by supplemental agreements.
Utilities: Water, electricity, trash/recycling bins, and other resources required for service execution.

Current Services: Residential/commercial cleaning (e.g., vacuuming, mopping, dusting, window cleaning).
Future Services: (e.g., HVAC, plumbing, roofing) will require separate agreements.
Hazardous Materials: Clients must disclose mold, chemicals, or biohazards (e.g., animal waste) before service. We do not handle mold remediation or hazardous cleanup at this time.
Service Duration: Each flat-rate service includes a maximum number of labor hours based on the selected package and home size. If services cannot be completed within this timeframe due to property condition, Gleamsure may either (i) schedule a follow-up visit at the same flat rate, or (ii) reclassify the booking to the appropriate package.
Heavy-Soil Clause: Homes in unusually dirty condition (excessive buildup, odors, pet hair, etc.) may incur a Heavy-Soil Fee of $50, disclosed before service begins.

Deposits: A 30% deposit is required for commercial projects over $1,000.
Payment: Full payment due at booking via our website. No on-site payments.
Recurring Services: (e.g., weekly cleaning): Monthly auto-renewal; cancel 7 days before the next cycle. Price changes communicated 30 days in advance.
Package Limits: Flat prices apply to homes within typical square footage for the selected bedroom/bathroom count. Oversized homes may be reassigned to the next tier package.

Access: Provide safe access to the property and Utilities.
Safety: Secure pets, disable alarms or harmful security measures, and disclose fragile/hazardous items.
Permits: Client is responsible for permits if required for future services (e.g., electrical work).
Preparation: Client must declutter floors and surfaces before service. Gleamsure reserves the right to reschedule or adjust scope if excessive clutter prevents cleaning.

Cancellation Fees:
- 24+ hours notice: No fee.
- Less than 24 hours: 50% of service cost.
Refunds: Refunds will be issued for missed appointments or damage caused by our negligence. No refunds for subjective dissatisfaction. Cancellation policy also applies here. Refund requests must be emailed to [email protected].
Same-Day Policy: No reschedules are allowed on the same calendar day as the appointment.

Disclaimer: “Gleamsure LLC is not currently insured. Clients agree to hold us harmless for damages unrelated to our direct negligence (e.g., pre-existing wear and tear).”
Future Coverage: Insurance terms for future services (e.g., roofing) will be added as phased.
Valuables & Fragile Items: Gleamsure is not liable for damage to valuable or fragile items (artwork, collectibles, electronics, jewelry) unless the client provides written disclosure prior to service.

Authorization: Client grants access to Utilities (e.g., water for floor cleaning, trashcan use, Wifi for security recording).
Costs: Client bears Utility costs (e.g., electricity for equipment).

Included: Basic cleanup (e.g., trash from cleaning).
Excluded: Hazardous waste (e.g., paint, chemicals) unless specified in a future service agreement.

Photos/Videos: We may use images of your property for marketing unless you email [email protected].
Confidentiality: No personally identifying information (e.g., addresses, family photos, security details) will be shared in marketing materials.

Governing Law: Erie County, New York.
Small Claims: Disputes under $5,000 filed in Erie County Small Claims Court.
Mediation: Required before litigation.
Arbitration: Larger disputes will be resolved through binding arbitration, with both parties waiving jury trial rights.

Unpaid balances over $1,000 may result in a lien on the property.

Clients agree not to hire our employees/subcontractors directly for 2 years.

Phased Additions: Terms for new services (e.g., HVAC, roofing) will be added via website updates or supplemental contracts.

No verbal agreements. Amendments require written consent.