Effective Date: September 12, 2024
Contact: legal@gleamsure.com
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING OUR SERVICES.
This Terms of Service Agreement (“Agreement”) governs your access to and use of the services provided by Gleamsure LLC (“Gleamsure,” “we,” “us,” or “our”). By booking our services, you (“Client,” “you,” or “your”) agree to be bound by the terms and conditions set forth below.
Services: The cleaning or maintenance tasks as described in your service booking. Currently includes residential and commercial cleaning. Additional services (e.g., HVAC, roofing) will be phased in and governed by supplemental agreements.
Utilities: Water, electricity, trash/recycling bins, and other resources required for the safe and effective execution of the service.
Service Description: Our current services primarily include standard residential and commercial cleaning (e.g., vacuuming, mopping, dusting, sanitizing surfaces, interior window cleaning).
Excluded Services: We do not handle hazardous materials, including but not limited to mold remediation, chemical spills, or biohazardous waste. Client must disclose any known hazards prior to service.
Future Services: Services such as HVAC, plumbing, or roofing will require a separate, supplemental agreement outlining specific terms, insurance, and warranties.
Service Duration & Reclassification: Each flat-rate service is based on the selected package and typical home size/condition. If the service cannot be completed within the allocated time due to the property’s condition, Gleamsure may (i) schedule a follow-up visit at the same flat rate, or (ii) reclassify the booking to the appropriate package tier with corresponding pricing.
Heavy-Soil Condition: Properties requiring excessive effort due to unusual levels of dirt, grime, pet hair, or odors are subject to a Heavy-Soil Fee, disclosed and approved before service begins.
Service Accuracy: If Client provides inaccurate or incomplete booking details (e.g., property size, number of rooms, or condition), Gleamsure reserves the right to adjust pricing or reschedule service.
Deposits: A 30% deposit is required to secure booking for commercial projects exceeding $1,000.
Payment: Full payment is due at the time of booking via our secured online payment system. We do not accept on-site payments.
Recurring Services: Recurring plans (e.g., weekly, bi-weekly) renew monthly. Clients may cancel with at least 7 days’ written notice before the next billing cycle. Price changes for recurring services will be communicated 30 days in advance.
Package Applicability: Flat-rate prices are based on typical square footage for the selected bedroom/bathroom count. Oversized or unusually configured homes may be reassigned to a higher-tier package.
Client agrees to:
Provide safe, unobstructed access to the property and all necessary Utilities.
Secure all pets in a safe area away from the work site.
Disable alarms or security measures that may impede service.
Disclose the location of fragile, valuable, or hazardous items.
Declutter floors and surfaces to be cleaned prior to our team’s arrival.
If our team cannot access the property due to locked doors, unsafe conditions, or excessive clutter, the appointment will be treated as a same-day cancellation (see Section 5).
24+ Hours Notice: Free of charge.
Less than 24 Hours Notice: Fee equal to 50% of the service cost.
Same-Day Policy: Rescheduling on the same day is not permitted and will be treated as a cancellation under 24 hours.
Access Denial: If Gleamsure cannot access the property at the scheduled time, it will be treated as a same-day cancellation.
Refunds: Refunds are issued only for service failures attributable to Gleamsure. Refunds, if approved, are limited to the portion of services not rendered and will not exceed the total amount paid.
Standard of Care: Gleamsure agrees to perform services in a diligent and workmanlike manner.
Limitation of Liability: Gleamsure’s liability is limited to the total cost of the service rendered. We are not liable for special, incidental, or consequential damages.
Pre-Existing Damage: Not responsible for wear and tear or pre-existing damage.
Valuables & Fragile Items: Clients must secure valuables and fragile items. Gleamsure’s liability for such items is waived unless the Client provides written disclosure prior to service.
Health & Safety: Gleamsure may refuse or discontinue service if conditions are unsafe, unsanitary, or hazardous.
Client authorizes Gleamsure to use necessary Utilities (water, electricity, outlet access). Client bears any minimal costs associated with this usage.
Included: Routine waste generated by the service.
Excluded: Construction debris, hazardous waste, or unrelated materials, unless agreed in a separate contract.
Gleamsure may use photographs or videos of completed work for marketing purposes, excluding personally identifiable information. Clients may opt out by notifying Gleamsure in writing or via email prior to service.
Governing Law: This Agreement is governed by New York law. Venue is Erie County, NY.
Mediation: Parties agree to attempt good-faith mediation before arbitration or litigation.
Small Claims: Claims ≤ $5,000 may be brought in Erie County small claims court.
Binding Arbitration: Claims > $5,000 shall be resolved by binding arbitration. Both parties waive jury trial rights.
For services valued over $1,000, Gleamsure may file a mechanic’s lien for unpaid balances.
For two (2) years after service, Client may not solicit, hire, or contract with any Gleamsure employee or subcontractor.
Damages: Violation will result in liquidated damages of $5,000 per occurrence, representing recruitment and training costs.
Gleamsure is not liable for delays or cancellations caused by events beyond its control, including weather, natural disasters, utility failures, or public emergencies.
The addition of new service categories will be announced on our website and governed by either updated Terms or supplemental Service Agreements.
Gleamsure may update these Terms of Service at any time. Clients will be notified via our website. Continued use of services after updates constitutes acceptance of the revised Terms.
This document constitutes the entire agreement and supersedes all prior communications or agreements.
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