Terms and Conditions

Terms of Service

Gleamsure LLC – Terms and Conditions

Effective Date: September 12th, 2024

Welcome to Gleamsure LLC (“Company,” “we,” “our,” or “us”). By booking or using our services, you agree to these Terms and Conditions (“Terms”). Please read them carefully.

1. Definitions

  • Client: Refers to any individual or entity that books or uses Gleamsure LLC’s services.
  • Services: Includes residential cleaning, roofing, HVAC, painting, electrical, plumbing, landscaping, and other home improvement services offered by Gleamsure LLC.
  • Force Majeure: Events beyond our reasonable control, such as natural disasters, severe weather, government restrictions, or other emergencies.

2. Scope of Services

Gleamsure LLC offers a wide range of home services, including but not limited to:

  • Residential and commercial cleaning
  • Roofing and repairs
  • HVAC installation and maintenance
  • Interior and exterior painting
  • Electrical services
  • Plumbing repairs and installations
  • Landscaping and lawn care

For a full list of services, visit our website or contact us directly. Some services may involve subcontractors.

3. Booking and Payment Terms

  • Booking: Services must be scheduled through our website or by contacting customer support.
  • Payment: Payments are required at the time of booking and must be made online through our secure payment system. On-site payments are not accepted.
  • Pricing: All prices are fixed and non-negotiable unless part of a promotional offer.
  • Parking and Accessibility: Clients must provide adequate parking and access to the property. Any parking fees or remote access arrangements will be billed to the client.

4. Cancellation Policy

  • Client Cancellations:

    • Clients may cancel services up to 24 hours before the scheduled appointment without penalty.
    • Cancellations made on the day of the appointment will incur a penalty fee based on the type and scope of service booked.

  • Company Cancellations:

    • Gleamsure LLC reserves the right to cancel or reschedule appointments due to unforeseen circumstances, such as inclement weather or emergencies. In such cases, clients will be notified promptly and offered a refund or rescheduling without additional fees.

5. Refund Policy

Refunds may be issued under the following circumstances:

  1. Missed Appointments: If our team fails to arrive as scheduled.
  2. Property Damage: If verifiable damage is caused during the service.
  3. Unsatisfactory Service: If the service does not meet Gleamsure LLC’s quality standards. Clients must notify us within 24 hours of service completion to request a resolution. Gleamsure LLC reserves the right to determine whether a refund, partial refund, or corrective action is warranted.

Standard Refund Conditions:

  • Refunds will not be issued for dissatisfaction based on subjective expectations that were not communicated before service.
  • Refunds are not available for force majeure events.
  • Partial refunds may be provided for incomplete services caused by unforeseen circumstances.

6. Client Responsibilities

  • Access to Property: Clients must ensure our team can access the property and service areas. Failure to provide access may result in cancellation, with applicable penalty fees.
  • Disclosure of Items: Clients must disclose fragile, valuable, or hazardous items before service. Gleamsure LLC is not responsible for damage to undisclosed items.
  • Safe Environment: Clients are responsible for ensuring the property is safe for our team to perform services.

7. Insurance and Guarantees

  • Insurance: Gleamsure LLC is fully insured. Our insurance covers damages directly caused by our team while providing services.
  • Guarantee: Workmanship is guaranteed for 7 days after service completion. Any issues arising outside this period are not covered.

8. Indemnification

Clients agree to indemnify and hold harmless Gleamsure LLC, its employees, and subcontractors from claims, liabilities, or damages arising from:

  • The client’s negligence or failure to disclose relevant property conditions.
  • Pre-existing issues that are exacerbated by our services.

9. Limitations of Service

Gleamsure LLC reserves the right to decline or terminate services under the following conditions:

  • Unsafe working environments (e.g., hazardous materials, pest infestations, mold).
  • Uncooperative or disruptive client behavior.
  • Requests for services outside the agreed-upon scope.

10. Use of Subcontractors

Some services may be performed by qualified subcontractors. Gleamsure LLC oversees subcontractor work to ensure quality standards are met.

11. Privacy and Confidentiality

  • Gleamsure LLC collects client information solely for the purpose of delivering services and does not share or sell personal information to third parties.
  • Payment information is processed through secure, third-party platforms. Gleamsure LLC does not store payment details.

12. Dispute Resolution

  • Escalation Path: Clients are encouraged to first address disputes directly with customer service at contact@gleamsure.com
  • Arbitration: If a dispute cannot be resolved, it will be submitted to binding arbitration in accordance with New York State laws. Clients waive the right to a jury trial or class action.

13. Intellectual Property

All content, branding, and materials on the Gleamsure LLC website, including logos, text, and service descriptions, are the property of Gleamsure LLC and may not be copied, distributed, or used without prior written consent.